Customer Service Representative
GlobalBlue_IT
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Communication with customers in written and via phone with defined SLA (response time) and quality standards
Keeping records of customer s interaction and contacts
Researching required information using internal systems and resources
Communication and coordination with CS Team members, internal departments, and GB offices
Following-up in customer inquiries not immediately resolved
Identifying and escalating priority issues
Recommending process improvements
Duties and responsibilities can be changed after arrangement
Providing customers with correct and complete information
Ensuring maintaining of KPIs and SLAs
Ensuring the contact logging software is correctly used to allow reports and analysis
Maintaining internal rules
Desired Candidate Profile
Previous experience in Customer Service is an advantage (international environment is a significant advantage)
Customer oriented
Attention to detail and accuracy
Enjoys a fast paced, ever-changing environment
Team player
Good analytical skills, focused on problem solving
Ability to handle stress
Multi-tasking
Experience with Salesforce
Secondary education degree or University degree (Bc/MA)
Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
PC literate with experience with MS Office
Good communication skills
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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