Customer Service Representative

Keeta

1.Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
2.Provide detailed information about our products and services.
3.Assist customers with order placement, modifications, and cancellations.
4.Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
5.Resolve any issues related to delivery, payment, or service dissatisfaction.
6.Maintain a high level of professionalism and brand alignment in all interactions.
7.Collect and report customer feedback to the management team to improve service quality.-Participate in training sessions to stay updated on product or policy changes.
8.Willingness to work in shifts that could be scheduled during a 24 hour window. At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.


1.Bachelor's degree required; recent graduates are encouraged to apply.
2.0-1 years of experience; fresh graduates with no prior experience are welcome.
3.Saudi national.
4.Fluent in both Arabic and English, with excellent communication skills.
5.Preferred typing skills of 40 WPM-Ability to multi-task, prioritize, and manage time effectively.
6.Strong problem-solving skills and a customer-focused attitude.