Customer Service Representative
Keeta
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
1. Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
2. Provide detailed information about our products and services. Assist customers with order placement, modifications, and cancellations.
3. Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
4. Resolve any issues related to delivery, payment, or service dissatisfaction.
5. Maintain a high level of professionalism and brand alignment in all interactions.
6. Collect and report customer feedback to the management team to improve service quality.
7. Participate in training sessions to stay updated on product or policy changes.
8. Willingness to work in shifts that could be scheduled during a 24 hour window. At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.
Desired Candidate Profile
1. Bachelor's degree required; recent graduates are encouraged to apply.
2. Saudi national.
3. Fluent in both Arabic and English, with excellent communication skills.
4. Preferred typing skills of 40 WPM
5. Ability to multi-task, prioritize, and manage time effectively.
6. Strong problem-solving skills and a customer-focused attitude.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
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Keeta
At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.