Customer Service Representative

Niceone

Nice one, a leading innovator in digital retail and e-commerce, is seeking a dedicated and customer-focused professional to join our support team as a Customer Service Representative. Bring your service skills, problem-solving mindset, and collaborative spirit to a vibrant company where your contributions will drive customer satisfaction and loyalty.

Key Responsibilities

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and other digital platforms, ensuring an excellent experience with every interaction.
• Problem Resolution: Efficiently resolve customer issues including order status, returns, delivery inquiries, and product information while maintaining an empathetic approach.
• Knowledge Sharing: Stay up-to-date with Nice one s latest products, promotions, and policies to provide accurate answers and helpful recommendations that enhance the customer experience.
• Order Support: Manage, track, and update customer orders using our e-commerce and CRM systems, ensuring accuracy, timeliness, and clear communication throughout the process.
• Feedback Collection: Capture valuable customer insights, feedback, and pain points, sharing them with relevant teams to support continuous improvement in our products and services.
• Team Collaboration: Partner with sales, logistics, and technical teams to ensure a seamless customer journey and resolve more complex inquiries effectively.
• Reporting: Record and track common customer issues, call trends, and resolutions for ongoing analysis and service optimization.

Required Skills and Qualifications

• High school diploma or equivalent required; post-secondary education in Business, Communication, or a related field is a plus.
• Proven experience in customer service, client support, or call center environments, ideally within e-commerce or retail sectors.
• Excellent written and verbal communication skills in both Arabic and English, supporting effective interaction with diverse customers.
• Comfortable with digital platforms, customer relationship management (CRM) systems, and online order management tools.
• Strong problem-solving abilities, with a proactive, solutions-driven attitude.
• Organized, attentive to detail, and able to prioritize tasks in a fast-paced, dynamic support environment.
• Team-oriented, respectful, and committed to promoting an inclusive and equitable workplace.

Core Competencies

• Passion for delivering high-quality customer experiences and resolving issues efficiently.
• Adaptability to shifting digital trends and evolving customer expectations.
• Professionalism, ethical standards, and a strong customer-first mindset in every interaction.
• Cultural sensitivity, respect, and dedication to fair treatment for all customers and colleagues.
• Commitment to upholding a diverse, gender-neutral, and supportive team culture where everyone succeeds.