Customer Service Representative

Client of Pulse Media NL

We are looking for a motivated and customer-focused Customer Service Representative (Remote) to join our growing team. In this role, you will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience across multiple communication channels. If you are a strong communicator with a passion for helping people and solving problems, we’d love to hear from you.

Key Responsibilities

Customer Support & Communication

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate information about products, services, billing, and company policies
• Assist customers with account updates, order tracking, troubleshooting, and general support requests
• Deliver friendly, empathetic, and solutions-oriented customer service

Issue Resolution

• Identify customer concerns and resolve issues efficiently
• Escalate complex or unresolved matters to the appropriate departments when necessary
• Maintain detailed and accurate records of customer interactions and resolutions
• Follow up with customers to ensure complete issue resolution and satisfaction

Customer Experience

• Build positive relationships with customers through professional communication
• Support customer retention by consistently delivering high-quality service
• Gather customer feedback and share insights to help improve processes and services
• Contribute to a positive and collaborative team environment

Administrative & System Support

• Utilize CRM systems and customer support tools to manage customer interactions
• Keep customer records and documentation accurate and up to date
• Assist with maintaining internal support resources and knowledge bases
• Adhere to company policies, procedures, and service standards