Customer Service Representative - Remote

Client of Pulse Media NL

Employer Active

Posted 37 min ago

Experience

1 - 2 Years

Job Location

Dubia - Remote

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

Provide accurate information about products, services, billing, and company policies

Assist customers with account updates, order tracking, troubleshooting, and general support requests

Deliver friendly, empathetic, and solutions-oriented customer service

Identify customer concerns and resolve issues efficiently

Escalate complex or unresolved matters to the appropriate departments when necessary

Maintain detailed and accurate records of customer interactions and resolutions

Follow up with customers to ensure complete issue resolution and satisfaction

Build positive relationships with customers through professional communication

Support customer retention by consistently delivering high-quality service

Gather customer feedback and share insights to help improve processes and services

Contribute to a positive and collaborative team environment

Utilize CRM systems and customer support tools to manage customer interactions

Keep customer records and documentation accurate and up to date

Assist with maintaining internal support resources and knowledge bases

Adhere to company policies, procedures, and service standards

Desired Candidate Profile

1 2 years of experience in customer service, customer support, or a related role

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Ability to multitask and work efficiently in a fast-paced environment

Professional, dependable, and customer-focused attitude

Strong organizational skills and attention to detail

Comfortable working independently in a remote environment

Familiarity with CRM software and customer support platforms is preferred

Basic computer proficiency, including Microsoft Office or similar tools

High school diploma or equivalent required; additional education is a plus

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative - Remote

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Client of Pulse Media NL

https://pulsemedianl.hrapp.co/v3/careers?jobPostId=868