Customer Service Representative - Travel
Safa International Travel
Multiple VacanciesEmployer Active
Posted 10 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
Assist clients with booking travel arrangements, including flights, hotels, tours, and Hajj & Umrah packages.
Provide detailed information about travel products, services, and policies to ensure customer satisfaction.
Resolve customer issues, complaints, or concerns efficiently, escalating complex cases as necessary.
Maintain accurate records of customer interactions and transactions in the company s CRM system.
Collaborate with internal teams to ensure seamless service delivery and resolve operational issues.
Stay updated on travel regulations, visa requirements, and destination information to provide accurate guidance.
Promote special offers and tailor-made packages to meet the unique needs of each traveler.
Support the rollout and adoption of the company s online and mobile booking platforms.
Contribute to a positive, customer-focused team environment and uphold company values in all interactions.
Desired Candidate Profile
1-3 years of experience in a customer service or travel-related role.
Excellent verbal and written communication skills in English.
Strong problem-solving abilities and a customer-centric mindset.
Ability to handle multiple tasks and prioritize effectively in a fast-paced office environment.
Familiarity with travel booking systems and online platforms.
Attention to detail and accuracy in handling customer information.
Ability to work collaboratively within a team and independently when required.
Flexibility to adapt to changing customer needs and business priorities.
Professional demeanor and a commitment to delivering high-quality service.
Willingness to learn about new travel products, services, and technologies.
Company Industry
- Travel
- Tourism
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative - Travel
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com