Customer Service & Sales Representative

Planet Fitness Med

Multiple VacanciesEmployer Active

Posted on 16 Sep

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Serve as the primary point of contact for customers seeking information about fitness programs and products.
  • Respond promptly to customer inquiries via phone, email, and online chat, providing accurate and helpful information.
  • Guide clients through the selection and purchase of fitness products and program packages, ensuring a seamless sales process.
  • Maintain up-to-date knowledge of all fitness programs, products, and promotions to effectively address customer needs.
  • Resolve customer issues, complaints, and returns with professionalism and empathy, ensuring high satisfaction levels.
  • Collaborate with the sales and marketing teams to identify customer trends and provide feedback for continuous improvement.
  • Process orders, track shipments, and follow up with customers to ensure timely delivery and satisfaction.
  • Document customer interactions and transactions accurately in the CRM system.
  • Assist in organizing and supporting fitness events, trainings, and trade shows as needed.
  • Meet or exceed individual and team sales targets while upholding the company s standards for service excellence.

Desired Candidate Profile

  • 1-3 years of experience in customer service, sales, or a related field, preferably within the fitness or wellness industry.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with the ability to build rapport and trust with diverse clients.
  • Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Demonstrated problem-solving skills and a proactive approach to addressing customer needs.
  • Comfortable working independently from a home-based (remote) environment.
  • Familiarity with CRM systems and basic office software (e.g., MS Office, Google Workspace).
  • A genuine passion for fitness, health, and helping others achieve their goals.
  • Ability to work flexible hours, including evenings or weekends as required by business needs.
  • Self-motivated, reliable, and results-oriented.

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service & Sales Representative

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Planet Fitness Med

https://wuzzuf.net/jobs/p/cwdhjapspd6e-customer-service-sales-representative-fitness-programs-products-planet-fitness-med-cairo-egypt