Customer Service Section Head
Alforat
Posted 30+ days ago
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Oversee the delivery of customer services within residential communities and ensure high service quality standards.
Coordinate with technical and operational departments to ensure prompt handling of residents requests and complaints.
Monitor the implementation of preventive maintenance plans and ensure their positive impact on customer experience.
Ensure full readiness to manage emergency and reactive situations on a 24/7 basis.
Lead and manage the customer service team, assign tasks, and monitor performance.
Establish clear escalation procedures to ensure fast resolution and minimize customer complaints.
Prepare periodic reports related to service levels, complaints, and customer satisfaction indicators.
Coordinate with contractors and service providers regarding services delivered to residents.
Monitor compliance with Service Level Agreements (SLAs).
Ensure proper validation of completed works to maintain service quality and customer satisfaction.
Proactively propose initiatives to improve service quality and customer experience.
Enhance operational efficiency and reduce recurring service issues.
Support sustainability initiatives and resource optimization to improve residents quality of life.
Desired Candidate Profile
Bachelor s degree in Business Administration, Hospitality Management, or a related field.
5 to 7 years of experience in Customer Service or Residential Community Management.
Previous experience in residential compounds or the real estate sector is highly preferred.
Advanced proficiency in CRM systems and smart applications.
Strong leadership and team management skills.
Ability to make decisions and resolve complex issues.
Excellent communication and active listening skills with diverse personality types.
Strong negotiation and conflict resolution skills.
High organizational and reporting skills.
Ability to work under pressure in a fast-paced service-oriented environment.
Company Industry
- Real Estate
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Section Head
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