Customer Service Specialist - Back Office

TaskUs

Multiple VacanciesEmployer Active

Posted on 30 Oct

Experience

1 - 7 Years

Job Location

Giza - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

15 Vacancies

Job Description

Roles & Responsibilities

Provide excellent non-voice support via email, And chat.

Address customer inquiries regarding accounts, transactions, platform usage, and technical troubleshooting.

Clearly and accurately resolve issues while strictly adhering to security and KYC/AML compliance standards.

Utilize and contribute to our internal knowledge base and standard operating procedures (SOPs).

Maintain a professional and empathetic written tone in all customer interactions.

Desired Candidate Profile

English Proficiency: Proven High B2 (Upper-Intermediate) level of proficiency in written English, demonstrating excellent grammar and clarity.

Industry Interest: Strong interest in or foundational knowledge of cryptocurrency, blockchain, and FinTech.

Technical Skills: Proficient with CRM systems (e.g., Zendesk, Salesforce) and live chat platforms.

Soft Skills: Strong problem-solving abilities, attention to detail, and ability to manage a high volume of written inquiries.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Specialist - Back Office

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TaskUs

Join our innovative FinTech company as a Non-Voice Customer Service Representative supporting a cryptocurrency account. This role requires strong written communication to handle inquiries via chat, email, and ticketing systems. We are looking for candidates with a high level of written English proficiency and a keen interest in digital assets.

Read More

https://wuzzuf.net/jobs/p/dibqlfr5tvta-customer-service-specialist-back-office-taskus-giza-egypt