Customer Service Specialist Nunaia Botanical Labs

Employer Active

Posted 32 min ago

Experience

1 - 2 Years

Monthly Salary

AED 3,500 - 6,000 ($946 - $1,621)

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Anglophone National, Any European National, Any GCC National, Any CIS National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Deliver exceptional service by responding promptly to customer inquiries via phone, email, and chat, ensuring a seamless experience.
  • Diagnose and resolve product or service issues while maintaining a calm and professional demeanor in challenging situations.
  • Document customer interactions accurately in the CRM system to enhance service quality and facilitate follow-up actions.
  • Proactively identify opportunities to upsell or cross-sell products based on customer needs and preferences during interactions.

Desired Candidate Profile

  • A Bachelor's degree in a relevant field is preferred, demonstrating a foundational understanding of customer service principles.
  • 2+ years of experience in customer service roles, showcasing a proven track record of exceeding customer expectations.
  • Certification in customer service excellence or related fields is a plus, signifying a commitment to professional development.
  • Experience in the retail or technology industry is advantageous, allowing for relatable product knowledge.

Employment Type

    Full Time

Company Industry

  • Perfumery
  • Toiletries
  • Personal Care
  • Cosmetics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Team Collaboration
  • Problem Solving
  • Help Desk Associate
  • Client Service Representative
  • Multitasking
  • Product Knowledge
  • CRM Software
  • Conflict Resolution

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Nunaia Botanical Labs

At Nunaia Botanical Labs, we harmonize the purity of nature with the precision of science. We specialize in the research and formulation of high-performance botanical skincare and wellness products. By sourcing the finest raw ingredients and utilizing sustainable extraction methods, we create clean, ethical, and effective beauty solutions that nourish both the skin and the soul