Customer Service Specialist
Tamimi Commercial
Employer Active
Posted on 5 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve complex issues and improve customer satisfaction.
- Identify opportunities for process improvement and provide feedback to management.
- Handle customer complaints with empathy and professionalism.
- Stay updated on product knowledge and company policies.
Desired Candidate Profile
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Excellent problem-solving skills and attention to detail.
Company Industry
- General Trading
- Export
- Import
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Specialist
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