Customer Service Specialist

Imperial Host

Employer Active

Posted 20 hrs ago

Experience

3 - 7 Years

Job Location

Giza - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Communicate with customers through CRM / RMS systems and booking platforms Booking, Agoda, etc

  • Handle reservations, inquiries, and follow-ups professionally
  • Deal mainly with Saudi customers using Saudi white dialect
  • Handle customer issues and complaints effectively
  • Provide high-quality customer experience.
  • Apply sales, negotiation, and upselling skills to maximize bookings
  • Update customer and reservation data accurately on systems
  • Coordinate with internal teams when needed

Job Requirements

  • Minimum 3 -5 years experience in Customer Service (hospitality or real estate is a plus)
  • Experience with CRM / RMS and online booking platforms
  • Fluent in Saudi Arabic (white dialect)
  • Good English level written & spoken
  • Excellent typing speed
  • Strong sales and negotiation skills
  • Proficient in Google Workspace, especially
  • Google Docs
  • Google Sheets
  • Able to work under pressure and with structured systems
  • Females preferred
  • Preferably residents of Sheikh Zayed or 6th of October

Desired Candidate Profile

We are looking for a skilled Customer Service & Reservations Specialist to manage customer communications and bookings through CRM/RMS systems and online platforms . br>

  • Communication is handled through CRM/RMS systems and is not limited to WhatsApp.
  • The role focuses on delivering excellent customer experience, handling Different Nationalities specially Saudi clients professionally, and maximising bookings through effective sales and upselling skills

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Specialist

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Imperial Host

https://wuzzuf.net/jobs/p/phyuqfngjkfl-customer-service-specialist-imperial-host-giza-egypt