Customer Service Specialist (Order Fulfillment Specialist) Mondelez

You will serve as a dedicated contact (business partner) for a defined set of customers for order management

• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
• Have regular direct contact with customers (supply chain or buying department) regarding logistics
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
• Organize transport via third-party logistic operators and ensure on time delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence within an FMCG/CPG company
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

u>More about this role/u>

What you need to know about this position:/b>

• Management of inbound and intercompany purchase orders end-to-end, including creation in SAP, coordination between the Logistics Operations (Logops), Van team, and suppliers.
• Management of outbound sales orders to local and export customers, including creation in SAP and reconciliation with Sell-in Target (SFA WP management).
• Management of special cases such as returns and donations, including creation in SAP and follow-up on stock availability and budget applicability
• Participation in testing and validation of new projects, including the system test phase for pricing and designation.
• System housekeeping, including closing of open purchase orders (POs), sales orders (SOs), stock transport orders (STOs), and deliveries, and daily reconciliation of ordered versus invoiced.
• Daily sharing of availability versus orders "Available to Promise (ATP)" with the distributor.
• Operation of promotional dispatch and coordination with the CP&A team to ensure that all necessary quantities are available on time per distribution center per SKU.

Education / Certifications:

• A supply chain, procurement, logistics, engineering degree or a related business area
• Previous experience in a relevant position /
• Strong computer skills in SAP and Microsoft Office applications and the ability to learn new applications quickly

Job specific requirements:/b>

• Negotiation and conflict resolution
• Empathy and problem-solving mentality
• Timeliness and reliability and good priorization skills
• Resilience
• Strong analytical skills