Customer Service Specialist - Spanish or Italian Speaker
StoneX Group Inc.
Employer Active
Posted 16 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Customer Service Specialist, you will be a trusted point of contact for our retail customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.
Your Key Responsibilities:
- Engage with customers worldwide via email, phone, and live chat in English, Spanish and/or Italian, and ideally German
- Advise and assist customers with product information, orders, and account management.
- Resolve inquiries efficiently, ensuring customer satisfaction while maintaining high service standards.
- Identify customer needs and offer tailored solutions to enhance their experience.
- Collaborate with a multicultural team to streamline processes and improve customer service strategies.
- Support innovation by sharing insights that help refine and optimize service offerings.
Desired Candidate Profile
Languages: Strong English & Spanish and/or Italian skills; German and/or French is a plus.
Customer Service Experience: Ideally in an international and service excellence-driven environment.
Excellent Communication Skills: Ability to engage with customers professionally and empathetically.
Problem-Solving Mindset: Quick thinker with a proactive, solution-oriented approach.
Team Spirit: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.
Company Industry
Department / Functional Area
Keywords
- Customer Service Specialist - Spanish Or Italian Speaker
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StoneX Group Inc.
StoneX Bullion, part of a Fortune 50, Nasdaq-listed company, is one of Europe s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on strong values of integrity, customer focus, and excellence, we offer a dynamic and international work environment where innovation and collaboration thrive. By joining our team, you ll work with talented professionals from diverse backgrounds, covering multiple languages to support our customers across different countries.