Customer Service Supervisor

Buy and Go

Posted on 24 Oct

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Ensure smooth daily operations by managing schedules, monitoring KPIs, and addressing escalations promptly.

Your ability to identify performance gaps, coach team members, and implement process improvements directly enhances service quality and customer satisfaction.

Job Requirements:

  • Bachelor s Degree of Information Management, Business Administration or related field.
  • 3+ years of professional experience in customer service or a similar role, including at least 1 year in a supervisory position.
  • Strong leadership and team management skills, with a track record of coaching and motivating others.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the capacity to handle escalated cases under pressure.
  • Proficiency in CRM systems and customer service tools.
  • Ability to analyze performance data and translate it into actionable improvements.
  • Detail-oriented, organized, and able to multitask effectively.

Desired Candidate Profile

Job Requirements:

  • Bachelor s Degree of Information Management, Business Administration or related field.
  • 3+ years of professional experience in customer service or a similar role, including at least 1 year in a supervisory position.
  • Strong leadership and team management skills, with a track record of coaching and motivating others.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the capacity to handle escalated cases under pressure.
  • Proficiency in CRM systems and customer service tools.
  • Ability to analyze performance data and translate it into actionable improvements.
  • Detail-oriented, organized, and able to multitask effectively.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Supervisor

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Buy and Go

https://wuzzuf.net/jobs/p/ci8399k2rcvr-customer-service-supervisor-buy-and-go-cairo-egypt