Customer Service Supervisor

Linah Group

Posted on 1 Sep

Experience

5 - 7 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

o Handle complex or escalated customer complaints.

o Ensure timely and effective resolution of customer inquiries and complaints.

o Analyze customer feedback and service data to identify trends.

o Develop and implement strategies to improve service quality.

o Collaborate with other departments to streamline customer service processes.

o Document customer interactions, feedback, and resolutions accurately.

Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality

Desired Candidate Profile

  • Bachelor s degree in any relevant field from a reputable company
  • Very good command of written and spoken English is a must.
  • from 5 to 7 years of experience of call center and a customer service service is required.
  • Strong problem solving and stakeholders management skills.
  • Experience in retail or e-commerce in FMCGs is preferrable.
  • Ability to create a maintain high customer satisfaction levels.
  • Dokki or nearby residents

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Supervisor

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Linah Group

https://apply.workable.com/linah-group/j/5810295E54/

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