Customer Service Supervisor

viva call

Posted on 3 Oct

Experience

2 - 4 Years

Job Location

Giza - Egypt

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Manage incoming calls: Handle customer inquiries and complaints professionally and provide timely responses.
  • Make outgoing calls: Follow up with customers, conduct surveys, or update information when needed.
  • Operate call center systems: Use CRM platforms and call center tools efficiently.
  • Stay updated on products and services.
  • Record call details, follow up on unresolved issues, and submit periodic reports to the supervisor.
  • Achieve set performance targets (e.g., number of calls, customer satisfaction rate).
  • Maintain strict data confidentiality in line with company policies.

Desired Candidate Profile

  • High school diploma or higher (diploma/degree preferred).
  • Previous experience in a call center is an advantage.
  • Experience with CRM systems is preferred.
  • Strong computer skills (MS Office and related tools).
  • Strong problem-solving and interpersonal skills.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • HSE (Health
  • Safety
  • Environment)

Keywords

  • Customer Service Supervisor

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viva call

https://wuzzuf.net/jobs/p/b3wxwrihzzyl-customer-service-supervisor-viva-call-giza-egypt