Customer Service Supervisor Concentrix Corporation

Job Description

Who are we?

Concentrix is ​​a global company with operations in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

u>Mission/u>:

Reporting to the project manager, your missions will be to:

• Ensure the achievement of qualitative and quantitative objectives
• Ensure compliance with customer & Concentrix quality processes and standards
• Provide regular activity reporting to the client and top management
• Manage and lead a team of client advisors: coaching, holding regular individual meetings and team meetings, implementing a support plan for low performers, etc.
• Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions
• Ensure the availability of resources and production means necessary to maintain flows
• Manage turnover, absenteeism and implement the necessary action plans
• Provide administrative support to your team (leave, absences, lateness, etc.)
• Alert on problems that could impact production
• Manage production incidents

What we offer you

At Concentrix, we make the recognition and well-being of our talents a priority. Here are the benefits we offer to recognize your contribution:

• Opportunities for development, in an ethical and equitable manner
• Professional development opportunities
• Attractive compensation including a periodic performance bonus
• Exceptional social benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Catering service at reduced prices
  • Gym with dedicated coach on site. Access is free (this benefit is valid at sites with a gym)
  • Possibility of registration in the company crèche (valid in sites which have one) or crèche subsidy

Our recruitment process is inclusive and guarantees the selection of the best talents:

First exchange with our recruiters to assess the suitability of your profile with the requirements of the position

In-depth interview with your future managers to explore your skills and interest in the position. This step may require several interviews.

Selection of the successful candidate after briefing with stakeholders and presentation of the job offer

Ready to take on the challenge? Join the Concentrix adventure, where innovation, operational excellence and the well-being of our employees come together!