Customer Service Supporter

JYSK

Job description

Do you want to join a dynamic company and offer quality customer service? JYSK is hiring a Customer Service Supporter to strengthen its team and ensure an exceptional customer experience.

As a CSS, you will report to the Customer Service Team Leader and will have the following main responsibilities:

Offer quality customer service through different channels: phone, email, social media, chat, etc.

Ensure timely and efficient processing of claims and replacement requests.

Manage undelivered or late orders.

Analyze and leverage customer survey feedback.

Assist stores and ensure smooth cooperation between stores and customer service.

Work in close collaboration with internal teams (other CSCs, e-business, logistics, Dark store).

Coordinate with external carriers and partners.

Master JYSK products, services and procedures.

Effectively manage daily tasks and contribute to team goals.

Actively listen and use positive language to build customer loyalty.

To offer tailored and personalized solutions to each customer.

Put customer experience and satisfaction at the heart of every interaction.

Qualifications

Excellent communication skills and customer service skills.

Ability to manage several tasks simultaneously with rigor and organization.

Team spirit and results-oriented.

Experience in customer service (an asset).

Mastery of IT tools and digital channels.