Customer Service Team Lead
Zumra Food
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Supervise, coach, and mentor a team of customer service representatives to ensure excellent customer service
- Monitor team and individual performance metrics, identify areas for improvement, and implement strategies to enhance productivity and customer satisfaction
- Develop and deliver training programs to upskill team members and keep them informed of product/service updates
- Troubleshoot complex customer issues and provide guidance to team members on handling difficult scenarios
- Collaborate with other departments to share customer feedback and work towards process improvements
- Maintain detailed records of customer interactions, team performance, and other relevant data
- Assist with hiring, onboarding, and scheduling of customer service team members
- Identify opportunities for process improvements and implementation of new customer service initiatives
- Promote a positive, collaborative work environment and foster a customer-centric culture
- Bachelor's degree
- Excellent communication and interpersonal skills
- 3+ years of experience in a customer service or contact center environment, with at least 2 years in a leadership or supervisory role
- Strong communication, interpersonal, and problem-solving skills
- Demonstrated ability to manage, motivate, and develop a team effectively
- Excellent customer service orientation and conflict resolution skills
- Excellent command of the English language
- Proficiency in using customer service software, CRM systems, and other relevant technology
Desired Candidate Profile
- Bachelor's degree
- Excellent communication and interpersonal skills
- 3+ years of experience in a customer service or contact center environment, with at least 2 years in a leadership or supervisory role
- Strong communication, interpersonal, and problem-solving skills
- Demonstrated ability to manage, motivate, and develop a team effectively
- Excellent customer service orientation and conflict resolution skills
- Excellent command of the English language
- Proficiency in using customer service software, CRM systems, and other relevant technology
Company Industry
- Restaurants
- Catering
- Food Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Team Lead
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