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Experience
3 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
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Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun s current and future needs.
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Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals.
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Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.
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Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.
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Extract and analyse periodical reports for the Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers orders.
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Support the teams to deliver the correct assignment of tasks and/or plan the team s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
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Ensure team members' competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed.
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Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.
POSITION INFORMATION
Company:
Jotun MENA L.L.Cp>Contract Type:
Regularp>Time Type:
Full timep>CLOSING DATE (dd.mm.yyyy):
10.05.2026p>
Desired Candidate Profile
Qualifications
- Bachelor s degree in Supply Chain, Logistics, Business Administration, or related field.
- 3+ years of experience in supply chain customer service operations, and knowledge of import-export processes, including customs and regulatory compliance.
- Strong communication and negotiation skills; proficient in English, advanced Excel, and ERP systems.
- Experience or strong interest in data science and analytics,
- Comfortable working cross-functionally
Personal Qualities
- Acts on own initiative, makes things happen and accepts responsibility for the results.
- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.
- Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
- Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
- Take ownership and initiative for assigned tasks, and be comfortable driving work forward with support and guidance when needed
- Work independently on tasks while seeking input and feedback from more experienced colleagues when needed.
Company Industry
Department / Functional Area
Keywords
- Customer Service Team Leader
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JOTUN
Jotun MENA, established in 2008, is the trading arm for Jotun in the MENA region. With a product range spanning four segments (decorative paints, marine, protective and powder coatings) in countries including Iraq, Jordan, Nigeria, Tanzania, Lebanon, Senegal and Ghana, we have established a leading position in the market over the years. We aim to further strengthen Jotun s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.