Customer Service Team Leader
Lawazem
Employer Active
Posted 2 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Lead, supervise, and motivate the customer service team to achieve service goals and deliver excellent customer experiences.
- Manage team performance through coaching, feedback, and development plans.
- Monitor customer interactions, resolve escalated issues, and ensure timely resolution of customer complaints.
- Coordinate with other departments such as sales, logistics, and product teams to address customer needs effectively.
- Develop and implement customer service policies and procedures to optimize efficiency and service quality.
- Analyze customer service metrics, prepare reports, and identify trends to recommend improvements.
- Train new team members and support continuous learning initiatives.
- Promote a customer-centric culture and ensure compliance with company standards and values.
Desired Candidate Profile
Proven experience in a customer service leadership or supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle escalated customer issues with professionalism and empathy.
- Proficiency in CRM systems and Microsoft Office applications.
- Analytical mindset with the ability to interpret customer service data and metrics.
- Strong organizational and problem-solving skills.
- Ability to work collaboratively across departments and lead a remote or onsite team.
- Fluency in Arabic and English.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Team Leader
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