Customer Service Team Member

Smiths Group

Employer Active

Posted on 9 Apr

Experience

5 - 10 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Preparation of job quotations and Orders, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

Preparation of Contracts Price Lists/LTPAs across the MENA region.

Review of Contract / Tender Terms and conditions.

Support external sales team with specific customer account information,

Networking and communication with customers, agents, and other JC operations.

Review customers enquiries and orders

Following up and monitoring of internal order processing and delivery performance.

Assist finance in resolving payment issues in case of product discrepancies.

Use of SAP, C4C business system and its relevant modules.

Work with other departments to expedite the service to customers.

Prepare notifications for non compliances.

Review LOC for commercial terms and conditions.

Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

Responsible for exercising due diligence towards health & safety of self and others within the organization

Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Desired Candidate Profile

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience: 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills: Technical knowledge of or ability to learn SAP/C4C system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Excellent MS Office background

Languages: English& French language preferred. Speaking in Arabic is an advantage

Company Industry

Department / Functional Area

Keywords

  • Customer Service Team Member

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Smiths Group

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

Read More

https://jobs.smartrecruiters.com/SmithsGroup2/744000119588167-customer-service-team-member-

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