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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Purpose
The Regional Customer Service Transformation Project Manager will be managing Customer Service Transformation projectswithin the region to achieve 2026 & 2027 roadmap.Under the accountability of the Regional CS Manager, you will manage the customer service transformation projects incollaboration with the country project team in order to implement the Blueprint and the CS function, the Target Operating Model(processes) as well as the tools for Air & Ocean.Reporting directly to the Regional A&O Customer Service Manager and functionally to the Global A&O Customer ServiceManager, you will play a crucial role in driving organizational and transformational change throughout the network to enhanceservice quality and customer satisfaction
Key Accountabilities
- Manage Customer Service Transformation projects in collaboration with the country project team
- Implement the project governance with the country project team
- Monitor and report project status/planning to the Regional and Global CS Managers
- Manage risks during project and manage mitigation plan accordingly
- Ensure adoption of the target operating model during project
- Ensure adoption of Customer Service tools during project
- Implement key performance indicators (KPIs) during project
- Collaborate with BPS team and C-View team during implementation and hypercare
- Lead and share outputs from Return of Experience after project
- Report and escalate to global and regional management as needed
Company Industry
- Shipping
- Freight
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Customer Service Transformation Project Manager
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CMA CGM
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL./p>_x000D_ br>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.