Customer Service Vendor Business Manager

Keeta

1.Outsourcing Service Provider Management: Responsible for the selection, evaluation, and contract negotiation of outsourcing service providers. Ensure supplier compliance, regularly assess their performance, and optimize collaboration models. Establish and maintain long-term cooperative relationships with outsourcing partners.
2.Business Needs and Resource Planning: Develop outsourcing service strategies and resource plans based on business needs. Ensure the human resources and skills of the outsourcing team align with business objectives.
3.Performance Monitoring and Improvement: Monitor key performance indicators (KPIs) and the rationality of resource grading for the outsourcing team. Regularly analyze data, identify issues, and drive improvements.
4.Budget and Collaboration: Analyze the operational benefits achieved by outsourcing providers to ensure cost-effectiveness is maximized. Assist the operations team in reaching favorable service expenditures and returns with outsourcing providers, fostering strong collaboration.
5.Cross-Department Collaboration: Work closely with internal teams (e.g., operations, training, quality control) to ensure process consistency. Support product and system optimization by providing business needs and feedback.
1.Fast-paced business growth with huge potential.
2.Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.