Customer Services Head
Masaj Co.
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Monitor SLAs, response quality, and customer satisfaction KPIs.
Design and implement SOPs, scripts, and support documentation.
Analyze customer data to improve service efficiency and satisfaction.
Own shift schedules, workforce planning, and productivity tracking.
Report support performance metrics to senior leadership.
Champion a customer-first culture across the team.
Requirements Qualifications & Experience:
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3 5 years experience in a customer service leadership role.
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Prior management of chat-based and voice-based teams.
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Experience in Gulf countries and/or offshore customer support.
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Familiarity with tools such as Zoho Desk, Zendesk, Freshdesk, etc.
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Fluency in English and Arabic is required.
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Strong coaching, mentoring, and feedback skills.
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Customer-obsessed, detail-oriented, and performance-driven.
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Can operate in high-growth, fast-paced environments.
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Excellent written and verbal communication.
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Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Services Head
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