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Experience
2 - 4 Years
Monthly Salary
AED 20,000 - 29,000 ($5,401 - $7,831)
Job Location
Education
MBA/PG Diploma in Business Mgmt(Marketing)
Nationality
Any Arab National, Any European National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Address customer inquiries and resolve issues promptly via phone, email, and chat, ensuring a positive customer experience.
- Process orders, returns, and exchanges accurately, meticulously following established procedures to minimize errors.
- Provide product information and guidance to customers, helping them make informed purchasing decisions based on their needs.
- Manage customer accounts, updating information and resolving billing discrepancies with precision and attention to detail.
Desired Candidate Profile
- A high school diploma or equivalent is required, demonstrating a foundational level of education.
- Possession of a relevant customer service certification (e.g., Certified Customer Service Professional) is a plus, showcasing a commitment to the field.
- 1-3 years of experience in customer service, preferably within the [Industry] industry, reflecting practical experience.
- Experience in the [Industry] industry, providing specialized knowledge and understanding.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Customer Service Representative
- Customer Experience Specialist
- Customer Success Advocate
- Client Relations
- Product Knowledge
- Client Relations Officer
- CRM Software
- Conflict Resolution
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