Customer Services Officer

Client of Hire Lebanese

Location: Dbayeh, Lebanon

Job Type: Full-Time

Experience Level: Entry to Mid-Level (1 3 years)

Industry: Automotive / Trading / Customer Support


A well-established company in the automotive sector is seeking a Customer Service Officer to join its Beirut-based team. The ideal candidate will play a key role in handling customer interactions, ensuring high levels of satisfaction, and maintaining professional communication across all channels.


Key Responsibilities:


- Handle inbound and outbound customer inquiries via phone, email, and in person


- Provide accurate information about products, services, and company policies


- Resolve customer complaints efficiently and professionally


- Coordinate with internal departments to follow up on customer requests


- Maintain detailed and organized records of customer interactions


- Assist in monitoring customer feedback and suggesting improvements


- Support sales and service teams in administrative tasks when needed


Requirements:


- Bachelor s degree in Business Administration, Marketing, or a related field


- 1 3 years of experience in customer service or a client-facing role


- Excellent communication skills in Arabic and English (French is a plus)


- Strong interpersonal and problem-solving abilities


- Proficiency in MS Office