Customer Services Representative
Hewlett-Packard
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
The first role in your work-life, can be the most important decision you make in your career. With HPE, you can be sure you made the best decision. Our services organization, Account Services, is currently looking for an early career Customer Services Graduate who s passionate about IT. As our new team member, you will work with basic-level accounts and deliver value services to our customers. You ll collaborate with an account delivery team and will be responsible for developing and maintaining a strong, trusted relationship with your customers, and the overall service experience from HPE.
How you ll make your mark
In the role as a Customer Services Graduate at HPE you are:
- Responsible for developing and maintaining a strong relationship with designated customers
- The technical reference for customers in planning and delivering proactive service improvements together with the account team
- Develop a broad multi-technology expertise, and product & service portfolio knowledge
- Own the operational relationship with the customer
- Follow up customer escalations, to ensure a high degree of customer satisfaction
- Provide consultative advice, collaboration, operational best practices sharing, and have a broad technical understanding of the customer s business and IT environment
- Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
- Proactively proposing improvements and changes to the customers IT environment
- Identify customer needs for additional services that could lead to future service revenue growth
- Able to motivate a team when needed and enthusiastic about the IT solutions and services that can bring to unlock true customer value
- A good ambassador for the customer within HPE who works professionally in solving and escalating all kinds of support-related issues
Desired Candidate Profile
You must have finished your studies in the last 12 months.
Strong communication skills in Portuguese and English, both verbal and written
Good at relationship-building with a proactive mindset & attitude
Understanding of the main principles of Service Management
Business oriented with good analytical skills
Team player, with a good set of interpersonal skills
Can easily take on new knowledge and apply it to real-life situations
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Services Representative
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Hewlett-Packard
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today s complex world. Our culture thrives on finding new and better ways to accelerate what s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.