CUSTOMER SERVICES SUPERVISOR Gulf Air

MAIN DUTIES

• Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.

• Ensure efficient and adequate handling of transit passengers:

• Passengers entitled for STPC are handled as per company procedure/policy.

• Meals/refreshments provided to passengers as per company procedure/policy.

• Direct passengers to their respective onward flight as necessary.

• Ensure attending arrival flights as applicable, escort passengers requiring special handling.

• Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.

• Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable

• Participate contact with high yield passengers prior to check-in and extend necessary courtesy as requireD

• dertake passenger s escort and service duties as directed by station management with particular emphasis on passengers requiring special service.

• Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.

• Ensure accuracy of post flight and timely dispatch of messages.

• Assist in trasfer loads to achieve OTP & no misconnections.

• Assist in managing immigration formalities to gain customers convience & queue management.

• Ensure aircraft documentations presented.

Passengers information list

Passengers manifest

General declarations

• Assist in handling seating issues onboard aircraft with cabin crew & emphasis on smooth passenger s settling.

• Hand baggage control at boarding point to ensure smooth & safe boarding.

• Ensure timely communication with aircraft dispatcher for passengers related issues.

Offloadings

On loadings

Changes

• Support in handling long delays resulting consequences of disruptions & misconnections to ensure maximum service recoveries are provided.