Customer Success Advisor, EMEA Emerging
Autodesk
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Responsibilities
Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territory
Build relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customers
In collaboration with the territory sales teams, develop account plans to utilize available resources, manage time and resources, and achieve or exceed assigned goals
Discover through customer engagement the customer's challenges specific to their industry
Support a customer's journey through onboarding, adoption, retention, and expansion to achieve customer success
Articulate business workflow and industry trends that improve the customers' challenges
Employ provided technology solutions to document all customer opportunities and customer activity
Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teams
Respond to partner and customer inquiries
Link business processes with product and technical solutions
Desired Candidate Profile
Customer success, renewals, or sales experience-minimum 3 years in Saas industry.
Fluent English language skills
Experience interacting with clients of all levels, in different industries and across a broad geographical area
Ability to forge customer relationships and insights over the phone
Collaborative and consultative work style, ability to succeed in a high velocity work environment
Link business processes with product/technical solutions
Experience with complex, escalated customer situations, ability to navigate large organizations
Experience internally collaborating and influencing large matrixed organization
Experience in the software or SaaS sales or renewals environment
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Success Advisor
- EMEA Emerging
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Autodesk
Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk it s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!