Customer Success Associate
Beirut Digital District- RAY Labs
Employer Active
Posted on 30 Oct
Send me Jobs like this
Experience
0 - 2 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
You will be responsible for:
- Customer Onboarding & Training Guide new customers through the setup and initial use of the product
- Customer Support & Issue Escalation Handle inquiries and escalate issues via Jira or email.
- Customer Health Monitoring Track platform utilization and engagement
- Database Management Maintain and update internal databases with accurate client information.
- Feedback Collection Gather and report feedback on product features, pain points, and overall satisfaction.
Desired Candidate Profile
Recent graduate or graduating this year in Business, Marketing, Computer Science, or other related fields.
Strong organizational and multitasking skills.
Attention to detail and problem-solving abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent English written and verbal communication skills.
Ability to work independently and as part of a team.
Familiarity with customer relationship management (CRM) software is an advantage.
Strong time management skills and ability to meet deadlines.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Success Associate
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Beirut Digital District- RAY Labs
RAY Labs is a Property Technology (PropTech) company focused on addressing the pain points related to property and community management. Our core product is a web and mobile SaaS platform, offering dynamic features that help property managers provide seamless efficient solutions for their stakeholders. It is also a one-stop destination for managing operations, payments, services, communications and communities.