Customer Success Executive

Talentmate

Employer Active

Posted 15 hrs ago

Experience

1 - 7 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities

    • Develop and maintain strong, enduring relationships with existing customers through regular communication.

    • Identify customer needs and objectives to provide tailored solutions and services.

    • Proactively engage customers to ensure they are fully utilizing products and services.

    • Conduct regular check-ins and business reviews with customers to ensure satisfaction.

    • Act as the primary point of contact and trusted advisor for assigned accounts.

    • Monitor customer health metrics to identify risks and opportunities for growth.

    • Collaborate with sales teams to align on customer goals and retention strategies.

    • Facilitate resolution of customer issues, ensuring timely and effective solutions.

    • Track customer feedback and collaborate with product teams to drive improvements.

    • Provide training and support resources to empower customers with product knowledge.

    • Develop strategies to improve customer retention and reduce churn rates.

    • Prepare and deliver reports on customer success metrics to senior management.

    Desired Candidate Profile

    Bachelor s degree in Business Administration, Marketing, or a related field preferred.

    • Proven experience in a customer success, account management, or similar role.
    • Strong interpersonal skills and the ability to foster customer relationships.
    • Excellent communication and presentation skills, both written and verbal.
    • Proficient in CRM software and other customer relationship management tools.
    • Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
    • Customer-centric mindset with a proactive approach to problem-solving.

    Company Industry

    • Recruitment
    • Placement Firm
    • Executive Search

    Department / Functional Area

    • Sales
    • Business Development

    Keywords

    • Customer Success Executive

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    Talentmate

    https://www.talentmate.com/jobs/uae/abu-dhabi/customer-success-executive-225-922/2509-1-31730

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