Customer Success Executive

NielsenIQ

Employer Active

Posted 14 hrs ago

Experience

1 - 3 Years

Job Location

Algiers - Algeria

Education

Bachelor of Arts(Economics)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

RESPONSIBILITIES

  • Managing a portfolio of NIQ retail FMCG partners in Algeria;
  • Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
  • Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues;
  • Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;
  • Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);
  • Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;
  • Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;
  • Use internal tools and data sources.

Desired Candidate Profile

At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent

  • 1-2 years of work experience within consumer or trade marketing, analytics and insights or market research
  • Fluent in spoken and written English and Business French
  • Knowledge of the Consumer-Packaged Goods (CPG) industry
  • Excellent analytical skills
  • Good communication skills, both written and verbal
  • Good interpersonal skills
  • Adaptable to changes in priority or tasks
  • Has interest and knowledge in consumer marketing, statistics, research techniques, and experimental designs
  • Proficient in Microsoft Excel & PowerPoint, and learning new software
  • An ability to work independently and in a team
  • Comfortable working in a digital-enabled environment

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Customer Success Executive

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NielsenIQ


https://jobs.smartrecruiters.com/NielsenIQ/744000120469061-customer-success-executive

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