Customer Success Executive

Amanleek

We are seeking a proactive and empathetic Customer Success Specialist to manage our retail motor insurance clients. This role is pivotal in ensuring a seamless post-sale experience, fostering long-term client relationships, and driving customer satisfaction and retention.

Job Responsibilities & Duties:

• Guide new motor insurance clients through the onboarding process, ensuring they understand their policy details and benefits.
• Serve as the primary point of contact for retail clients, addressing inquiries and providing ongoing support.
• Collaborate with internal teams to resolve client issues promptly and effectively.
• Proactively manage policy renewals, ensuring timely communication and client retention.
• Gather and analyze client feedback to identify areas for improvement and enhance the customer experience.
• Maintain accurate records of client interactions and transactions using CRM tools.

Requirements

• Bacheloru2019s degree in Business Administration, or a related field.
• 1u20133 years of experience in customer success, account management, or customer service, preferably within the insurance or automotive sectors.
• Proficiency in CRM software and Microsoft Office Suite.
• Very Good verbal and written English skills
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Demonstrated ability to empathize with clients and understand their needs, ensuring a human-centered approach in all interactions.
• Attention to detail, organization skills and high sense of responsibility.
• Ability to manage pressure and solve problems proactively.
• Building client relations and trust through continuous support and helping them achieve their objectives seamlessly.

Benefits

• Attractive bonus scheme based on performance.
• Working with ownership & growth u2013 Youu2019ll have real responsibility, the space to take initiative, and support to grow your skills.
• An energetic, supportive team and a growing brand that values your voice.
• Eligibility to work in hybrid model.