Customer Success Executive

Client of Nasoft.eg

Employer Active

Posted on 30 Dec

Experience

1 - 5 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts(Communication)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.
  • Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.
  • Maintain regular engagement with customers to improve retention and product usage.
  • Monitor customer activity, identify usage gaps, and proactively re-engage low-usage accounts.
  • Educate customers on new features, product updates, and best practices to maximize value.
  • Identify upselling and cross-selling opportunities based on customer needs.
  • Log all customer interactions, issues, and follow-ups accurately within the CRM.
  • Coordinate with Product and Technical teams to escalate and resolve complex issues.
  • Prepare periodic reports on customer health, usage trends, and satisfaction levels.
  • Perform any other related duties as assigned.

Working Conditions

  • Total working hours: 9 hours daily (8 hours work + 1-hour break).
  • Work mode: Office-based
  • Location: Sheikh Zayed.
  • Two days off per week.

Performance evaluation based on customer retention, activation rate, response time, task completion, and customer satisfaction.

Desired Candidate Profile

Bachelor s degree or diploma in Business, Communications, or any related field. br> 1 3 years of experience in Customer Success, Account Management, Customer Support, or SaaS onboarding. br> Saudi/Gulf dialect is highly preferred. br> Experience with SaaS platforms or GCC-based clients is a strong plus. br> Strong communication and customer empathy skills. /strong> br> Good problem-solving, conflict-resolution, and time-management abilities. br> Familiarity with CRM systems and customer lifecycle metrics.br>

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Success Executive

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Client of Nasoft.eg

https://apply.workable.com/nasoft-eg/j/8732E47CAD/