Customer Success Executive - Prepit
Dsquares
Employer Active
Posted on 9 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About The Role:
We re looking for a customer-focused Customer Success Executive to manage the end-to-end experience of our F&B clients. You will onboard clients onto our system, act as their main point of contact, and ensure a smooth journey by following up on system-related issues and supporting their ongoing needs. This role requires strong communication skills and a proactive, client-first mindset.
Key Duties & Responsibilities:
Own and manage the full client journey from onboarding to ongoing support
Onboard new clients onto our system and ensure a smooth setup
Act as the main point of contact for clients, building strong and lasting relationships
Handle and follow up on system-related issues raised by end users
Ensure clients are fully utilizing the system and getting maximum value
Collaborate with internal teams to resolve client concerns efficiently
Desired Candidate Profile
1 3 years of experience in Customer Success, Account Management, or a similar role
Strong communication and relationship management skills
Problem-solving mindset with a proactive approach
Ability to handle multiple clients and priorities
Experience in F&B or tech is a plus
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Success Executive - Prepit
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Dsquares
A New Chapter: Dsquares X Prepit
We re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit s innovation and agility with Dsquares expertise and scale to build even stronger, more impactful loyalty and engagement solutions.
About Prepit:
Prepit aims to bridge the gap between restaurants & their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.
Our People is our Brand
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact you'll fit right in.
https://apply.workable.com/dsquares-loyalty-dmcc/j/E56E4F6AD2/