Customer Success Management Specialist
Client of Pulse Media NL
Posted on 19 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You ll Do Customer Alignment & Success Planning
Participate in internal handover meetings to gain a deep understanding of customer context and account strategy
Co-create Customer Success Plans with customer decision-makers, including KPIs, success metrics, tracking methods, and program design
Establish clear expectations around engagement models and stakeholder collaboration
Adoption & Value Realization
Drive early adoption and optimal usage of client company solutions following implementation
Align with customers on deployment and onboarding plans to accelerate time-to-value
Share best practices and strategic guidance to help customers achieve measurable business outcomes
Customer Health Management
Monitor customer health and usage metrics, proactively identifying and mitigating risks
Lead regular business reviews to assess progress, celebrate successes, and identify improvement opportunities
Support customers in overcoming adoption challenges and advancing their strategic objectives
Renewals & Account Expansion
Identify and qualify upsell and cross-sell opportunities in partnership with Sales Executives
Proactively manage retention risks to support successful renewals
Coordinate renewal activities with Sales Support, Order Management, and Sales for complex cases
Maintain accurate customer and sales data in Salesforce and other required systems
Desired Candidate Profile
2+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Experience managing small to mid-sized customer portfolios
- Strong stakeholder management, communication, and relationship-building skills
- Proven ability to drive adoption, deliver customer value, and demonstrate ROI
- Proactive, data-driven, and customer-focused mindset
- Experience using CRM tools such as Salesforce
- Business Intelligence experience is a plus
Company Industry
- Advertising
- PR
- Event Management
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Success Management Specialist
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Client of Pulse Media NL
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