Customer Success Management Specialist

Client of Pulse Media NL

Employer Active

Posted on 24 Mar

Experience

2 - 7 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Do Customer Alignment & Success Planning

Drive early adoption and optimal usage of client company solutions following implementation

Share best practices and strategic guidance to help customers achieve measurable business outcomes

Monitor customer health and usage metrics, proactively identifying and mitigating risks

Lead regular business reviews to assess progress, celebrate successes, and identify improvement opportunities

Support customers in overcoming adoption challenges and advancing their strategic objectives

Identify and qualify upsell and cross-sell opportunities in partnership with Sales Executives

Proactively manage retention risks to support successful renewals

Maintain accurate customer and sales data in Salesforce and other required systems

Desired Candidate Profile

2+ years of experience in Customer Success, Account Management, or a similar customer-facing role

Experience managing small to mid-sized customer portfolios

Strong stakeholder management, communication, and relationship-building skills

Proven ability to drive adoption, deliver customer value, and demonstrate ROI

Proactive, data-driven, and customer-focused mindset

Experience using CRM tools such as Salesforce

Business Intelligence experience is a plus

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Customer Success Management Specialist

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Client of Pulse Media NL

https://pulsemedianl.hrapp.co/v3/careers?jobPostId=345

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