Customer Success Management - Trainee

Jungleworks

Your Roles and Responsibilities :

• Manage assigned customer relationships for successful product use, retention, and satisfaction
• Prepare and nurture customers to become product advocates
• Help customers achieve their educational goals using our products
• Identify and address common customer issues
• Advocate customer needs cross-departmentally
• Identify and develop up-sell opportunities
• Respond to customer queries via email and telephone

You Should have :

• 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
• Strong written and verbal English communication skills
• Techno-commercial mindset with understanding of various use cases
• Graduation with an engineering background preferred
• Strong teamwork skills with ability to work independently
• Comfortable with night and flexible shifts

Qualification :

Graduate/Post Graduate in any domain

Compensation :

Competitive salary based on qualifications and experience