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Experience
2 - 8 Years
Job Location
Remote (Company based out of Abu Dhabi - United Arab Emirates (UAE))
Education
Any Graduation
Nationality
Lebanese, Jordanian
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
JJob description Customer Success Manager – (Remote)Aqlam | أقلام Aqlam is a fast-growing online 1-on-1 tutoring platform based in the UAE, connecting families with qualified Arabic-speaking tutors. We are looking for a Customer Success Manager to be the face of Aqlam — guiding parents through their child's learning journey and turning trial experiences into long-term relationships. About the Role You will own the entire post-purchase customer journey. From the moment a parent completes their trial payment, you become their primary point of contact — building trust, ensuring engagement, and ultimately presenting them with a personalized package recommendation based on their child's progress. This is a high-impact role. Your work directly influences whether a family continues with Aqlam or not. Working Hours Saturday to Thursday Morning window: 9:00 AM – 12:00 PM UAE time Evening window: 6:00 PM – 10:00 PM UAE time Response time within 15 minutes during both windows is required Key Responsibilities Receive newly enrolled trial families and guide them through the Aqlam trial journey step by step via WhatsApp (text and voice messages) Keep parents informed, engaged, and confident throughout their child's trial sessions Stay updated on each student's progress through tutor-submitted notes and session reports Upon trial completion, record a short personalized handheld video summarizing the student's strengths and areas for improvement based on tutor notes Recommend the most suitable subscription package to each family based on the tutor's assessment Maintain accurate records of all customer interactions and follow-ups
Desired Candidate Profile
Skills What We're Looking For Native or fluent Arabic speaker (written and spoken) Warm, professional, and confident communicator Comfortable recording short videos and speaking naturally on camera Highly organized with strong attention to detail Able to manage multiple families simultaneously without dropping the ball Previous experience in customer service, education, or a client-facing role is preferred Reliable internet connection and a quiet environment for video recording
Employment Type
- Full Time
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Success Lead
- Churn Reduction
- Customer Relationship Manager
- Account Manager
- Success Manager
- Onboarding
- Upselling
- Client Relationship Management
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Aqlam
Here's a brief description: Aqlam (أقلام) is a UAE-based online tutoring platform that connects students with expert 1-on-1 tutors across English, STEM, Arabic, and Islamic studies. Designed with UAE families in mind, Aqlam offers a structured trial experience before any commitment, ensuring the right tutor-student fit. Through a seamless app experience and a personalised approach to learning, Aqlam makes quality education accessible, trusted, and tailored to every child.
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