Customer Success Manager

SRT Marine Systems plc

Role Overview - Customer Success Manager

We are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements.

This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels in the role of Customer Success Manager.

Experience working in an IT Product Management or a Training background for complex computer applications would prove highly beneficial for this role.

Responsibilities - Customer Success Manager (not exhaustive):

• Work with the customer to configure system functionality settings that deliver the outcomes requested by the customer
• Understand the customers operational objectives and problems and evolve system settings and configurations that solve these challenges for them
• Work with our customer to evolve their organisation to be fully integrated operationally within our system platform
• Provide front line user support to enable them to smoothly use the system
• Provide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams

Requirements - Customer Success Manager

• Kuwait National Bilingual - English & Arabic
• Inquisitive with excellent problem-solving capabilities
• Excellent interpersonal communication skills
• Professional and discrete
• Natural ability to quickly understand new concepts and products
• Customer Support or Product Management and/or training back-ground for complex Computer Applications / Technology

Benefits

• Excellent pay
• Long term career development opportunities
• Benefits package that includes private medical care