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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Develop as a subject matter expert across a selection of LSEG s products, specifically LSEG Workspace, guiding clients to maximize their subscriptions.
Relationship Management: Manage the relationship with your portfolio of LSEG customers, from generating sales leads to onboarding and expansion. You will establish relationships, proactively contact users.
Proactively identify risks. You ll assess depth of product adoption, frequency, and quality of interactions, and incorporate your understanding of your customer. You will create a strategy to mitigate any cancellation risk, partnering with different teams at LSEG
Engagement & Feedback: Demonstrate and educate end-users on how to use our solutions and models in a manner that is tailored to their specific workflow and use-case, regularly promoting new features, and reviewing product roadmaps with them so that we incorporate their feedback into our investment decisions.
Drive organic expansion within your book of business, uncovering new opportunities by actively asking questions and proposing new products that can solve their needs
Partner with Account Managers, Implementation Specialists, Product Managers and Customer Support, among other teams, to ensure you re addressing the customers needs, acting as their voice at LSEG.
What you'll need:
Relevant experience and strong understanding of financial markets, with exposure to financial institutions.
Ability to work cross functionally with different teams to drive customer success.
Strong proficiency in standard business productivity and reporting tools.
Strong analytical and problem-solving skills.
Ability to adapt quickly and perform effectively in a fast-changing environment.
Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.
Fluency in English is required.
A second language (Spanish, German, or French) is a plus.
Desired Candidate Profile
What you'll do:
Develop as a subject matter expert across a selection of LSEG s products, specifically LSEG Workspace, guiding clients to maximize their subscriptions.
Relationship Management: Manage the relationship with your portfolio of LSEG customers, from generating sales leads to onboarding and expansion. You will establish relationships, proactively contact users.
Proactively identify risks. You ll assess depth of product adoption, frequency, and quality of interactions, and incorporate your understanding of your customer. You will create a strategy to mitigate any cancellation risk, partnering with different teams at LSEG
Engagement & Feedback: Demonstrate and educate end-users on how to use our solutions and models in a manner that is tailored to their specific workflow and use-case, regularly promoting new features, and reviewing product roadmaps with them so that we incorporate their feedback into our investment decisions.
Drive organic expansion within your book of business, uncovering new opportunities by actively asking questions and proposing new products that can solve their needs
Partner with Account Managers, Implementation Specialists, Product Managers and Customer Support, among other teams, to ensure you re addressing the customers needs, acting as their voice at LSEG.
What you'll need:
Relevant experience and strong understanding of financial markets, with exposure to financial institutions.
Ability to work cross functionally with different teams to drive customer success.
Strong proficiency in standard business productivity and reporting tools.
Strong analytical and problem-solving skills.
Ability to adapt quickly and perform effectively in a fast-changing environment.
Strong time management and prioritisation skills, with the ability to manage multiple accounts effectively.
Fluency in English is required.
A second language (Spanish, German, or French) is a plus.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Success Manager
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London Stock Exchange Group
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.