Customer Success Manager
London Stock Exchange Group
Posted on 9 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role Responsibilities
- Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.
- Operational Insight & Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.
- Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.
- Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.
- Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.
- Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.
Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences
Provide access to the customer and act as 'quarterback' to ensure LSEG delivers on sales commitments
Shepherd customers to support channels available as part of the value LSEG provides
Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process
Qualifications and Experience Required
Proficiency in French and English language is required
Fluency in Italian or Arabic language is an advantage
Required University degree or relevant work experience equivalent
Strong Microsoft Office proficiency
Strong problem-solving skills
Agility to adapt and excel in a fast paced environment.
Strong understanding of customers' business model
Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
Strong customer service skills
Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
Training or related experience preferred
College/ university degree or relevant work experience equivalent required
Desired Candidate Profile
Proficiency in French and English language is required
Fluency in Italian or Arabic language is an advantage
Required University degree or relevant work experience equivalent
Strong Microsoft Office proficiency
Strong problem-solving skills
Agility to adapt and excel in a fast paced environment.
Strong understanding of customers' business model
Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
Strong customer service skills
Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Success Manager
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London Stock Exchange Group
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.
https://www.efinancialcareers.com/jobs-Egypt-Cairo-Customer_Success_Manager_with_French.id23291132