Customer Success Manager (Qatar)

A2Z Media - MENA

Employer Active

Posted 7 hrs ago

Experience

3 - 7 Years

Job Location

Doha - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1- managing key client relationships within the sports and events sector, driving client satisfaction, account growth, and ensuring smooth execution of campaigns and event-related projects.

2-Build and maintain strong relationships with sports clubs, event organizers, and key industry stakeholders.

3-Act as the main point of contact for assigned clients, ensuring a seamless customer experience.

4-Develop client success strategies based on business goals, brand needs, and sports/event timelines.

5-Proactively support clients with planning, activation, and performance insights for campaigns and sponsorships.

6-Collaborate with internal teams (Digital Media, Creative, Operations, Event Management) to deliver exceptional results.

7-Monitor campaign and event performance, providing reports and strategic recommendations.

8-Identify opportunities for account growth, upselling, and cross-selling services.

9-Ensure high customer satisfaction and retention within the sports & events portfolio.

10-Support budgets, contract renewals, and commercial proposals.

11-Stay updated on sports trends, event management updates, and local market opportunities.

Job Requirments:

Desired Candidate Profile

3 5 years of experience in customer success, account management, or client servicing (preferably in sports or events).

Experience working with marketing, sponsorships, or large-scale events is strongly preferred.

Strong knowledge of the Qatari market, with an understanding of sports organizations and regional event dynamics.

Excellent communication and stakeholder-management skills.

Ability to manage multiple clients and deadlines under pressure.

Analytical skills with the ability to interpret data and provide strategic insights.

Fluent in English & Arabic (required).

Experience working in agencies or event management companies is an advantage.

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Customer Success Manager (Qatar)

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A2Z Media - MENA

https://app.zenats.com/en/public_job/oyHYVzSBvkVsz3Fx0G5d4w