Customer Success Manager (Middle East)
Adobe
Employer Active
Posted 6 hrs ago
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Experience
5 - 10 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead customers through digital transformation with a clear view of customer objectives and key performance indicators
Enhance value realisation and return on investment from the solutions and services they buy from Adobe
Increase solution adoption and usage with a clear plan
Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK
Account strategy planning and building success plans to drive loyalty, advocacy and minimize customer attrition
Track accounts' performance and lead critical blocking issues with clear execution plan and drive to get closure
Build and grow relationships for Adobe's strategic portfolio of multi-solution, multi brand clients at the senior level becoming a trusted partner
Build a strong post-sales strategy for your portfolio of accounts to ensure our customers enhance the value on their investment in Adobe's Solutions
Provide thought leadership, thought leadership & domain expertise to the customer success organization, our clients and Adobe's European Customer Success team
Build a strong business relationship with our Sales, Marketing, Solution Consulting and Professional Services teams
Demonstrate seniority by leading new retention and growth initiatives that deliver value ensuring we scale, delight and innovate for customer success
Become an ambassador for to the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales
Demonstrate experience of supporting the hiring and ramp up process of new recruits into the Customer Success Team
Desired Candidate Profile
Minimum 5-10 years experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered
Proven effectiveness managing an account portfolio of large, global, Sophisticated and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor
Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)
Strong communications skills (written & verbal) & high level critical issue management
Able to anticipate and identify ill-defined problems/issues with strong presentation skills at all audience levels
Tenacious, personable, high confidence and results oriented
Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Success Manager (Middle East)
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Adobe
Changing the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. Adobe in the Middle East empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. As the regional headquarters for foreign companies, Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the world s most dynamic economies.