Job Description

Roles & Responsibilities

At Imploy, we connect skilled professionals with leading organizations. We are hiring a Customer Success Manager on behalf of one of the largest telecommunications companies in the Gulf and worldwide. This hybrid role based in Riyadh focuses on enhancing customer relationships, driving engagement, and ensuring client satisfaction.

Key Responsibilities:

Act as the primary point of contact for customers, ensuring a seamless and positive experience.
Develop and maintain strong client relationships, understanding their needs and challenges.
Drive customer engagement, retention, and satisfaction through proactive communication.
Collaborate with internal teams to ensure effective service delivery and issue resolution.
Provide insights and recommendations based on customer feedback and data analysis.
Monitor customer success metrics and implement strategies to enhance service quality.
Conduct regular business reviews to assess customer progress and identify growth opportunities.

Who You Are:

Bachelor s degree in Business, Communications, or a related field.
5+ years of experience in customer success, account management, or client relations.
Strong understanding of telecommunications services and customer lifecycle management.
Excellent communication, problem-solving, and relationship-building skills.
Ability to analyze data and drive strategic customer success initiatives.
Proficiency in CRM tools and customer engagement platforms.
Fluent in English; Arabic is a plus.

What We Offer:

Competitive salary and benefits package.
Hybrid work flexibility in Riyadh.
Opportunity to work with a global leader in telecommunications.
A collaborative environment focused on innovation and customer excellence.

Customer Success Manager Client of imploy

Customer Success Manager
Client of imploy