Customer Success Manager

S&P Global

Posted on 16 Dec

Experience

3 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.

Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.

Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.

Monitor customer usage data to identify opportunities for further engagement and value creation.

Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success.

Be the voice of the customer to continue improving their experience.

Innovate and partner across different functions to create seamless elevated customer experience.

Anticipate customer challenges and address them before they escalate.

Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.

Promptly and accurately capturing customer engagement activities in Salesforce.

Desired Candidate Profile

Basic Required Qualifications:

  • Bachelor's degree in business-related discipline is preferred.
  • 3+ years of experience in customer success, account management, or a similar role.
  • Proficiency in Gainsight, Salesforce or similar is an advantage.
  • Industry knowledge (energy, commodities, finance) is an advantage.
  • Strong communication skills, both written and verbal.
  • Proven ability to manage multiple accounts and projects simultaneously.
  • Ability to travel to meet clients.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Customer Success Manager

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S&P Global

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI).

S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .

Read More

https://www.efinancialcareers.com/jobs-Saudi_Arabia-Riyadh-Customer_Success_Manager.id23567381