Customer Success Managers (CSM) - MEA AVEVA

As part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer s success and their perceived value of the AVEVA software set.

Key responsibilities

The Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers.

• Onboarding establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness

• Deployment work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the Services budget, and request, quote, coordinate AVEVA Services and Resources

• Adoption understand customer s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)

• Expansion identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer s business and frequent contacts.

Essential requirements

• 7+ years experience in similar roles.

• Strong Verbal and written Communication skills.

• Strong presentation skills on AVEVA core technologies, business initiatives and services OR similar products (PI System, PIMS, Industrial Applications, Industrial IT).

• Ability to work well with cross-function and geographically distributed teams.

• Strong multi-tasking ability with a keen sense of prioritization.

• Strong relationship management and organizational skills.

• Experience with project and program management methodology and techniques.

• Out-of-the-box thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations.

• Ability to think strategically, as well as tactically.

• Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday.

• Language Requirement(s): Arabic, English.

Desired skills

• 2+ years of experience with AVEVA software products working knowledge and/or similar products (PI System, PIMS, Industrial Applications, Industrial IT)

• 7+ years of qualifying experience within the process manufacturing and/or services industry E (Select one as necessary)